You want to be able to just pay your freight forwarder a fixed fee send them your shipping labels and give them your supplier contact information, then never have to think about anything again until your goods arrive.
Good Customer Service
Responsive and helpful customer service is very important also.
It not only puts your mind at ease but can also help you overcoming unique shipping issues you may face.
A good shipping company should reply to all inquiries within 24 hours and have a good level of English ability.
They should also be proactive in offering solutions when you have shipping issues instead of leaving it up to you to workout what they should do.
So Who Is The Best Freight Forwarder I Have Used?
The best freight forwarder I have used by far is…
By embodying all the four traits I have listed above, they have honestly made my life so so much easier for the last year and a half.
I just send them an email with my supplier contact information telling them there is a pickup and to get in contact and they take care of the rest.
Every shipment of the two dozen or so I have done with them has made it successfully without issue pretty much always within their timeframe.
They have also been proactive in providing solutions for me when Amazon is playing with their rules and limiting shipments through the Covid-19 period.
All in all they are a great company that have become a crucial part of my operation.